Click to call is a form of digital communication which enables a person who clicks a button to trigger an event without either of them actually dialling the number. Our Click-to-Call service not just boosts customer experience by enhancing engagements and conversion rates, but also aids agents to deliver quick solutions to customer inquiries.
Reduces their time and effort in trying to contact you.
Ensuring that the right call lands to the right agent at the right time
Constant assistance and support to customers besides the facility of understanding customer emotions.
Successful management of web-based telemarketing operations for businesses
Empowers agents with instant customer reach without the hassle of filling up ‘Contact Us’ forms
Enables dropping call-back requests 24x7
Click to call solutions can be used across websites, social media pages or directly through phone dialling
Only a few clicks can help agents reach out to customers with efficient call patching after connections have been established on both ends
Seamless installation on CRM or LMS systems or websites
Protect identities of both customers and agents by not allowing actual number visibility during a call
Professional, highly scalable solution that remains dynamic all-day round
Click to call enables agents to connect with customers with a simple click, with the underlying steps:
On the platform of your choice (website, application), the user provides their name, email ID and mobile number (mandatory)
After getting the inputs, the system initiates the first call to agent
Once the connection has been established successfully, the system initiates a second call to the user
Upon successful connection from this end as well, the call is patched and conversations can now be initiated between the customer and agent.
Used for transaction verifications, travel credit cards and other offers with one click
Enriched e-commerce experience with efficient click to call buttons for 24x7 customer care support
Customers can use click-to-call solution to enquire about a travel credit card, for instance. The agent calls back with more offers for the customer to pick from.
Used for transaction verifications, travel credit cards and other offers with one click
Enriched e-commerce experience with efficient click to call buttons for 24x7 customer care support
Customers can use click-to-call solution to enquire about a travel credit card, for instance. The agent calls back with more offers for the customer to pick from.
over any communication channel they want.
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