Utility services, be they water, electricity, gas or others, face significant challenges in this increasingly competitive global market of today.
Customers are looking for richer, effortless and faster transactions
Utility bills must be paid in time for smooth operations, which makes timely payment and actions a priority.
Manage not just customer communication but also effective employee networks
Employ 24x7 customer support using Korero’s utilities solutions.
Deploy responsive, efficient and hassle-free payment channels
KoScan-Marketing Automation
Automate financial campaigns and engage with customers and retention. With no more calls on hold and no delay in customer services, use automated alerts and reminders for pending bills, daily updates and monthly assessments.
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KoSync-Omnichannel communication
Real-time customer support whatever the mode of communication. Leverage real-time customer support mechanisms through various types of communication channels to reach a wider audience. Ensure customer engagement and complete targeted within shorter time periods.
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Enterprises can send push reminders for bill payments to customers
If the user does not respond to push notifications, an SMS reminder triggered with payment links
Once payment is done by user, an invoice is sent over email
Acknowledgement made on SMS along with transaction details
Notify for water and electricity bills beforehand, ensuring constant reminders for customer actions
Offers based on each customer’s product settlement and income data for enhancing sales
With omni-channel AI engine trigger communication on deposits, renewals and credit card limit enhancements, payment channels provide all-round support.
Provide a seamless experience to customers at every touch point and life-cycle stage including cognizance, consideration, procurement, servicing and loyalty.
Get monthly assessments, unpaid utilities and service information along with other details
Provide valuable tips for judicial use of resources, enhance customer experience and engagement
Cater to customer needs and queries round the clock with 24x7 support features.
Financial services companies, including insurance, banks, crowdfunding and money transfer companies, are using programmable communications to deliver a dynamic and engaging customer experience.
Make payments by customers hassle-free and quick for improved and better engagement
Ensure smooth communication takes place between staff and members
Enhance customer engagement and improve upon feedback-based system for higher response rates.
Experience enriched first-hand relationship with customers through effective solution development
Provide value addition to customer’s everyday business by working on better experiences and stronger relationships
About
It is a Railway Enquiry Service using digital communication channles to improve the experience for the passengers.
Successfully enabled Voice, SMS, USSD & OBD (Out Bound Dialing) service with the capacity of 1 Lakh per Day
An initiative by Korero with Public Private Partnership Model to implement the world-class experience mission.
Impact
Labelled as the most convenient and comfortable train services.
Call on IVR per day
Service available for 365 days
Languages supported
An initiative by Korero with Public Private Partnership Model to implement the world-class experience mission.
Yield
Check PNR Status in minutes
Confirm Arrival/Departure anytime
Meal bookings for better experience
Wheelchair booking made easy
Customer care in 12 languages
An initiative by Korero with Public Private Partnership Model to implement the world-class experience mission.
Benefits
Through IVR the mission is to attend to 16.7 lakhs call per day to provide the ultimate hassle-free experience.
Digital transformation for wonderful journeys.
over any communication channel they want.
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