Retail

Increase your sales potential through consistent engagement with customers

Realize seamless, attributable and individualized retail customer engagement that boosts sales and loyalty.

Contact us

We understand today’s Challenges

Global stay at home and social distancing mandates have transformed the retail landscape for the better. Retail organizations, however, face challenges pivoting and establishing new ways to serve customers today and in the future.

Find new ways to engage

Explore the plethora of opportunities for engaging with customers

Personalized, real-time interactions

Manage not just what but also how you communicate with customers in real-time

Balancing privacy and pervasiveness

Increased communications over increasing number of platforms can lead to security challenges

Korero solutions tailored to the Retail Industry

Talk to customers about what they are thinking to improve marketing funnel

  • A person adds a product in his cart on the shopping app

  • They visit the offline store

  • An app-push notification sent reminding them of cart products

  • SMS sent after 60 minutes if purchase does not happen

Talk to customers about what they are thinking to improve marketing funnel

A person adds a product in his cart on the shopping app

They visit the offline store

An app-push notification sent reminding them of cart products

SMS sent after 60 minutes if purchase does not happen

More Use Cases

Update contact information

Allow the customer to update their contact information through chat, SMS, email or other channels

Send automated alerts and payment reminders

Remind the customers about their upcoming appointments and order deliveries

Drive sales with targeted offers based on customer insights

With omni-channel AI engine, deploy useful customer insights to send targeted offers to them and thus increase sales figures.

Personalization

Provide a seamless experience to customers at every touch point and life-cycle stage including cognizance, consideration, procurement, servicing and loyalty.

Sell to people around the world

Create a suitable workflow, go global and sell offers around the world through an automated campaign

Target Customers based on their shopping behaviour

Approach customers by segmenting them based on their shopping behaviour and other attributes, then improve conversions with well-targeted, personalized emails and texts.

Easy engagement campaigns with Journeys

Customers are looking for a personal touch in their shopping journey. Improve your reach and conversions through customer-preferred channels, simple workflow and features.

Increment the sale efficiency and Customer Satisfaction

Incremental campaign efficiency

Keep adding value and effectiveness to your campaign over time by automating the entire marketing cycle

Incremental online sales

Augment online sales figures by delivering to customers on the perfect channel at the ideal time.

Secure customer accounts

Enrich account protection, step up verification protocols and password-less authentication mechanisms with 2FA

Transactional verification

Use the power of mobile OTP to add a second layer of scrutiny with registered mobile number and email ID.

Engage customers in a relevant, timely, and personal way

over any communication channel they want.

Contact An Expert
Korero Bot close