Global stay at home and social distancing mandates have transformed the retail landscape for the better. Retail organizations, however, face challenges pivoting and establishing new ways to serve customers today and in the future.
Explore the plethora of opportunities for engaging with customers
Manage not just what but also how you communicate with customers in real-time
Increased communications over increasing number of platforms can lead to security challenges
A person adds a product in his cart on the shopping app
They visit the offline store
An app-push notification sent reminding them of cart products
SMS sent after 60 minutes if purchase does not happen
Allow the customer to update their contact information through chat, SMS, email or other channels
Remind the customers about their upcoming appointments and order deliveries
With omni-channel AI engine, deploy useful customer insights to send targeted offers to them and thus increase sales figures.
Provide a seamless experience to customers at every touch point and life-cycle stage including cognizance, consideration, procurement, servicing and loyalty.
Create a suitable workflow, go global and sell offers around the world through an automated campaign
Approach customers by segmenting them based on their shopping behaviour and other attributes, then improve conversions with well-targeted, personalized emails and texts.
Customers are looking for a personal touch in their shopping journey. Improve your reach and conversions through customer-preferred channels, simple workflow and features.
Keep adding value and effectiveness to your campaign over time by automating the entire marketing cycle
Augment online sales figures by delivering to customers on the perfect channel at the ideal time.
Enrich account protection, step up verification protocols and password-less authentication mechanisms with 2FA
Use the power of mobile OTP to add a second layer of scrutiny with registered mobile number and email ID.
over any communication channel they want.Contact An Expert